Moving to a new CRM seems complicated and expensive, considering the implementation, adaptation, cost of upgrades and third-party integrations.
Factors that signal that it is time to abandon the old CRM:
- business has outgrown the capabilities of the system;
- old CRM does not support new features such as IP telephony (Voip), call tracking, live chats and real-time notifications;
- outdated structure and data entry methods; integration with the latest SaaS applications for sales or marketing is not possible;
- the system does not provide an adequate level of protection against unauthorized access.